Please send us an email or fill out the form with your question. We will respond within 2 business days after receiving your message. Thank you for choosing Royal Kludge.
A valid purchase proof refers to relevant information that can confirm your purchase made through Royal Kludge official channels. It usually includes the following:
- The order number from an official Royal Kludge store on authorized platforms (e.g., Amazon，Shopee，AliExpress，lazada.Etc）
- A complete electronic receipt or transaction screenshot;
- Payment records should contain, official store information, time, and amount
Please keep your valid purchase proof well in case you need to make inquiries later.
If your purchase was made through other third-party platforms, individual sellers, or second-hand transactions, You can try contacting the seller to ask for the original order details.
If you got the product as a gift, ask the giver for the invoice. Without a valid purchase certificate, you may not be eligible for the standard warranty. We provide paid after-sales support, and the specific cost will be notified to you after product inspection. We will work with you to find the most suitable solution.
Yes, but the standard warranty policy does not cover such products.
Official standard after-sales service is only provided for products purchased via RK (Royal Kludge) authorized channels. If bought from unauthorized stores or individual sellers, please contact your original seller for after-sales assistance.
You may also contact our official customer service for paid after-sales support. Specific costs will be notified post product inspection, and we will do our utmost to assist you.
Yes. Even if the product is beyond the warranty period, you can still contact Royal Kludge after-sales service to apply for inspection and repair services. We will assess the product's condition and provide paid repair or component replacement solutions, with relevant costs to be arranged after your confirmation.
"Non-human quality issues" refer to hardware failures during normal use, including:
• Unresponsive keys during normal use;
• Unauthorized automatic restart or disconnection with no user operation;
• Failure to be recognized after normal connection.
The following may be classified as human-induced damage:
• Obvious dropping, liquid damage, burn marks, or unauthorized disassembly/modification;
• Malfunctions from non-genuine or incompatible accessories;
• Anomalies caused by third-party firmware, drivers, or unauthorized system changes.
Yes, a warranty is provided.
We will respond to you within 2 business days upon receiving your email. Thank you for choosing and supporting RK.
